Dynamic CVV
With a dynamic CVV, you can shop online with confidence. The code is not printed on the debit card, but is only visible in the app for a few minutes.
Fraud prevention
Stay on the safe side. Report cases of fraud directly through the BBVA app.
- Easily report suspected fraud anytime, 24/7, from your smartphone.
- Select the suspicious transaction and explain the issue.
- We will keep you informed of each step we take.
Your security is our top priority
- Our 24/7 monitoring team detects potential fraud and protects your transactions.
- Your BBVA debit card comes with strong security features: dynamic CVV, biometric recognition, and no printed card number. If your card's security is compromised, you can easily deactivate it through the app.
- We keep you up to date on the latest cybersecurity developments to help you protect your data effectively.
- In the event of fraud, we provide fast and efficient support through a fully digital process. Report instances of fraud directly via the app or through customer service.
How do I report an instance of fraud?
- Open the app and go to Menu > Security and Data Protection > Fraud.
- Select the suspicious transaction and explain the issue. Alternatively, you can reach our customer service, available anytime, 24/7.
- We will keep you updated on your case in the 'My Messages' section.
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