Fraud prevention

Stay on the safe side. Report cases of fraud directly through the BBVA app.

  • Easily report suspected fraud anytime, 24/7, from your smartphone.
  • Select the suspicious transaction and explain the issue.
  • We will keep you informed of each step we take.

Your security is our top priority

  • Our 24/7 monitoring team detects potential fraud and protects your transactions.
  • Your BBVA debit card comes with strong security features: dynamic CVV, biometric recognition, and no printed card number. If your card's security is compromised, you can easily deactivate it through the app.
  • We keep you up to date on the latest cybersecurity developments to help you protect your data effectively.
  • In the event of fraud, we provide fast and efficient support through a fully digital process. Report instances of fraud directly via the app or through customer service.

How do I report an instance of fraud?

  • Open the app and go to Menu > Security and Data Protection > Fraud.
  • Select the suspicious transaction and explain the issue. Alternatively, you can reach our customer service, available anytime, 24/7.
  • We will keep you updated on your case in the 'My Messages' section.

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