Your security comes first

What BBVA will never do

  • Send a link via SMS.
  • Call without warning: You will always receive a notification via the BBVA app in the “My Messages” section.
  • Ask for your full ID number, a one-time password sent via text message, or your PIN for your bank card.

What you should never do

  • Share your passwords. This could compromise the security of your accounts and your personal, sensitive data.
  • Share your personal information with strangers. You could become a victim of fraud or data breaches.
  • Use devices that are not updated or don't have an antivirus installed on them. Protect your personal data from threats such as viruses, malware and unauthorized access.

Protect yourself against the most common “-ings”

  • Phishing

    Fake emails or websites pretending to be trustworthy companies in order to steal your data.

  • Smishing

    Fraudulent text messages designed to obtain your confidential financial information.

  • Vishing

     Scammers call you to get your confidential information, such as account numbers or passwords.

  • Spoofing

    Fraud through fake emails, text messages, calls, or websites that pretend to be a trustworthy identity.
    More about spoofing

Our tools to maximize your digital security

Share information securely with your BBVA advisor using the “My Messages” function

  • A personalized area that you can access through the BBVA app or the customer area of the website for communicating with our customer service.
  • All of the messages are saved, and you can view them at any time.

Secure online purchasing with the BBVA debit card

Your BBVA current account is free forever, so open one now and enjoy all the benefits of your BBVA debit card:

  • Dynamic CVV and no printed number, for maximum security.
  • Your physical and digital debit card will always be free.
  • Exclusive cashback on all your purchases.*

Do you think you might have been a bank fraud victim? Report the incident to our hotline!

Our team is available to help around the clock.

+49 69 58 996 454

In Germany and from abroad, they can be reached 24/7. The cost of the call depends on your tariff plan.

You can reach our German-speaking team 24/7 and our English-speaking customer service team is available every day from 7 a.m. to 9 p.m.

Discover some basic facts about digital fraud

*The BBVA Cashback Offer requires that a BBVA current account be opened for the first time on June 26, 2025 or later and is valid for the first 12 months after the account is opened.

The cashback reward lasts for 12 months beginning with your first transaction with the debit card. The first transaction must be completed within 90 days of opening the account. The reward applies to your online and offline debit card purchases for the first €250 in purchase value. This is the equivalent of a maximum monthly reward of €7.50.

The following are excluded from cashback: charges from financial institutions or banks, cryptocurrencies, arcades or betting shops, payments to debt collection agencies, cash withdrawals from ATMs, fees from financial institutions (PayPal etc.).