For cash withdrawals without a physical card, BBVA offers two options in retail stores:

With Cash via App you can easily withdraw cash for free at participating supermarkets. Generate a barcode in the BBVA app, show it at checkout, and withdraw the desired amount.

Cash via App is currently available in Germany at the following retail partners:

• REWE
  
• Rossmann
• dm
• Toom
• Barbarino
• Billa
• Bipa
• Ludwig
• Billa Plus
• Eckert
• SBB
• Nkd
• Adam's
• Budni
• On Express.

You can also withdraw cash for free when paying with your digital debit card at the checkout. A minimum purchase is required, which varies depending on each partner. Simply enter the desired withdrawal amount when you are paying.

To request your physical card, please follow these steps:

In the BBVA App, go to "Home" and select the card you want, click "Show More," and then select "Request Physical Debit Card."

At bbva.de, go to "Home" and select the card you want, then select "Request Physical Debit Card."

If you don't find this option, you already ordered the physical card during the account opening process. In this case, it will be sent to you automatically.

Once you have successfully opened your account, we will send your physical debit card to the address you provided during the registration process.

It is usually delivered to you within 10 days.

While you wait for your physical debit card, you can use your virtual BBVA debit card in the BBVA App to make purchases – conveniently and securely.

The maximum amount you can withdraw from ATMs per day is €1,000.

You can also withdraw money at the supermarket or other retailers by using the app or your Mastercard.

Using the barcode via the app, you can withdraw €50–€300 per withdrawal, with a daily maximum of €999.

Using your debit card, you can withdraw up to €200 for free at all supermarkets and retailers displaying the Mastercard logo – all you have to do is make a purchase for the minimum amount. This varies between €5 and €20 depending on the supermarket or retailer.

Both withdrawals and deposits are subject to a daily maximum limit of €999. The deposit service will soon be available at approx. 12,000 participating retailers in Germany.

Cash can be withdrawn at all ATMs that accept Mastercard. For withdrawals outside the Eurozone, BBVA charges a fee of €2. The currency exchange for withdrawals and purchases is fee-free; BBVA applies the official exchange rate without any markup.

Additional fees from the bank operating the ATM may apply.

Contact the BBVA hotline to find out the cause and have the card unblocked. In the App, click on "Contact" in the bottom right and choose how you want to contact Customer Service.

In your online banking at bbva.de: Click on the menu and select "BBVA Customer Service." Here you will find all the channels for contacting us.

• BBVA hotline +49 69 58 996 454
• German-speaking support available around the clock, both from Germany and abroad.

English-speaking support is available daily from 7:00 AM to 9:00 PM. The cost of the call depends on your phone plan. Email: Kundenservice@bbva.de.

Adding your BBVA debit card to Apple Pay is easy – enough though BBVA is currently not listed directly in Apple Wallet. This is how you do it:

• Open the Wallet app on your device.
• Tap the plus sign at the top right.
• Select "Debit or credit cards."
• Scroll down and tap "Add another card."

You can now either take a photo of your BBVA debit card or enter the card details manually.
Don't forget to add the card to your other Apple devices if you use Apple Pay on them, such as your iPhone, Apple Watch, Mac or iPad.

It's important to know that your digital card is already active. You can use it immediately for online payments or for payments with your smartphone (Google Pay / Apple Pay).

So that you can use your physical card in a store, we need to know that it has arrived at your address.
To confirm this, access your online banking via the App or bbva.de. Select the card and click on "Activate card."