BBVA Customer Service

You can use the BBVA hotline to clarify any concerns, check your account balance and transactions, make transfers to accounts in your name, manage your debit card, reset or recover passwords, and report cases of fraud. For regulatory reasons, transfers to third parties are not possible via the BBVA hotline.

We're here for you 24 hours a day and can be reached at +49 69 58 996 454. in Germany and from abroad. The cost of the call depends on your rate plan.

• Firstly, you will be asked to identify yourself with your mobile phone number and two random characters of your password.
• Next, you will be asked about the reason for your call.
• We will then ask you again to provide two random characters of your password.
• In some cases, you might also need to provide us with the verification code that we send to your mobile phone.

To close your BBVA account, you need to call the BBVA hotline: Our staff will guide you through the cancellation process step by step.

+49 69 58 996 454: in Germany and from abroad. Available 24 hours a day. The cost of the call depends on your rate plan.

In the app: You can change the language of your BBVA app in the device settings.

On the website: bbva.de is available in German and English.

Your smartphone alone is not enough to make payments – you need your password to access the service. Do not share it with anyone and keep it safe.

You can access your account via any digital channel and can use the BBVA App on another smartphone by entering your username and password. You can also block the service at any time via the settings in bbva.de's secure area.

If you have enabled push notifications or biometric access, we recommend that you disable these services.

To block your card via computer, log in to your online banking. At the homepage, select the card and click on "All features" > "Restrict features."

• Access your account balance and account transactions

• Review your debit card transactions and report possible cases of fraud

• Reset or recover passwords

For regulatory reasons, transfers to third parties are not possible via the BBVA hotline.

We're here for you 24 hours a day and can be reached at +49 69 58 996 454. in Germany and from abroad. The cost of the call depends on your rate plan.

Response times may vary, but our Customer Service team is available daily:

• German-speaking customer service: available 24 hours a day at +49 69 58 996 454, both in Germany and from abroad.
• English-speaking customer service: available daily from 7:00 a.m. to 9:00 p.m.

We aim to answer your inquiry as quickly as possible.

To request a certificate of ownership, contact our staff at the BBVA hotline at +49 69 58 996 454:

• Contact us within Germany and from abroad.
• Available 24 hours a day, every day of the year.
• The cost of the call depends on your tariff.

Use the search function on the right side of the screen to find answers to your questions. If you cannot find what you are looking for there, you can call the BBVA hotline on +49 69 58 996 454 call.

• Contact us within Germany and from abroad.
• Available 24 hours a day, every day of the year.
• The cost of the call depends on your tariff.

You are entitled to tax-free capital gains of up to €1,000 per year (or €2,000 for joint taxation). You can use this so-called savings allowance (tax-free allowance) to pay less tax on interest income from your BBVA account, savings box or fixed-term deposit. To do this, you must give us an exemption order.

●      The allowance applies annually and to all capital gains, including those from other banks.

●      So if you earn capital gains from several banks, make sure that the total of all exemption orders does not exceed the lump sum.

How to set up an exemption order with BBVA:

1. Open the BBVA website on your computer (desktop view, not via the App) and log in to your online banking. 
2. Click on My Profile > Tax Data > Tax Exemption > Apply for Exemption Order
3. Select whether you want to submit the application individually or jointly (for married couples or registered civil partnerships). *Attention: For joint applications, we need your spouse or life partner's details.
4. Specify the desired amount and the period of validity. Confirm the application—the exemption order is now active.

The non-assessment certificate is only issued by the responsible tax office under certain conditions – such as if your income is below the basic tax allowance. It enables you to receive capital gains without having to pay any taxes for them and prevents withholding tax from being deducted.

• The certificate is valid for three years starting on January 1 and expires on December 31 of the final year.
• The scope of validity may depend on the date it was issued in the first year.
• The tax office can revoke the certificate if the requirements no longer apply.
• At BBVA, you do not have to send us the original non-assessment certificate. Simply upload the document in online banking.

This is how you upload the non-assessment certificate at BBVA's website

1. Open the BBVA website on your computer (desktop view, not via the App) and log in to your online banking.
2. Click on My Profile > Tax Data > Tax Exemption
   You can upload the NV certificate there.
3. Confirm the upload
4. We check the document and take the certificate into account.

After you have successfully submitted it, your non-assessment certificate will be stored with us and the tax exemption will be automatically taken into account.

You will only receive a response from us if we have any questions.

To view or enter your tax ID, log in to your online banking. Then proceed as follows: Click on “My Profile” and then select “Tax Data.”

If you have already entered your tax ID, it will be displayed directly below your name.

If you haven't entered it yet, a message will appear above your name asking you to enter your tax ID.