Your data at BBVA

BBVA is a company that is committed to the responsible use of data. That's why we don't do anything without your express consent. Because data protection is important to us, we treat your data with the utmost respect and keep it secure.

We use the strongest security measures to ensure that all communication remains confidential. For more information, see our section on Privacy Policy.

Transparency is especially important to us. Here are some of the types of information we collect about you and where it comes from:

Your name, address, email address, etc. This information allows us to contact you and manage the products and services you have purchased or requested.

This includes basic information, such as your age and occupation.

This includes codes or passwords that you use to access and conduct transactions in our online channels, such as your online banking or the BBVA app.

This is deposits, payments, transfers, direct debits and, in general, all transactions and movements related to your active products and services with us or the banks you have authorized.

Information about your income in connection with the BBVA products and services that are used.

If you activate new products or services with BBVA, your personal data will be processed in accordance with the agreements that have been made.

You can access your product and service data at any time via your online banking at bbva.de or in the BBVA app. This can be in order to:

• view it.
  
• change it if it is incorrect.
  
• request its deletion unless it is required by law or used to provide a service.
  
• prohibit its use for purposes for which you have not given your express consent.
  
• allow us access to your data at other banking institutions.
  

Learn more about the processing of your personal data.

 

In order to transmit it to another institute (“data transfer”), you can also request by email to receive an overview of all personal data that you have provided to us and that was collected as part of your contractual relationship with BBVA.

We protect it just as we have protected your money for over 160 years.

All our procedures, infrastructure and security measures are designed to protect your data with the highest level of security.At BBVA, all employees who work with your data are required to treat it with the utmost respect and in accordance with the BBVA Code of Conduct. Our commitment to legal compliance is also a promise to our customers.

Thanks to the data you provide us, we can help you make the best decisions by easily providing you with new information at no additional cost.