How to terminate a current account: a simple and clear guide

There can be lots of reasons that you might want to terminate an account – you might want to switch to another bank that better suits your needs, or your financial situation might have changed. No matter why you want to close your account, It is important to understand the process in order to make sure you don't experience any problems.

Before you cancel your account, you should check the following points:

• Check your terms and conditions: Look at the documents you received when you opened your account. They include important information about cancellation periods and terms.
• Ongoing transactions: Check whether any payments are still due or are scheduled to be debited, such as standing orders, direct debits, or salary payments.
• Account balance: Make sure that your account is not overdrawn.

If you wish to cancel your BBVA current account, please note that the request must be submitted in writing.

Our customer service team will gladly explain the necessary steps to you, however you cannot actually close the account over the phone.

You can submit your written request the following ways:

• Directly in the BBVA App via the "My messages" feature
• Via email at: Kundenservice@bbva.de

If you have any questions about the process, you can reach our Customer Service team by phone at +49 69 58 996 454.

German-speaking support: available 24/7, within Germany and from abroad

English-language support: available daily from 7:00 a.m. to 9:00 p.m.

If you have a flexible fixed-term deposit with BBVA, terminating your current account will automatically result in this being closed earlier than agreed upon.

If you have an active instant loan, you will need to provide us with a new SEPA direct debit mandate for a different bank account.