First, you need to block your card in your online banking at bbva.de, via the BBVA app, or the BBVA hotline at +49 69 58 996 454. You can choose one of these two options:

• Block card: 

If you block your card, you will receive a new card with the same contract and the same PIN as the old one. However, this new card has a different PAN (Primary Account Number) and does not show the blocked card's previous transactions.

• Card on/off: 

You can also temporarily deactivate your card and reactivate it later. This allows you to limit the use of the card without having to permanently block it or apply for a new card.
To ensure that all your transactions are correct, please review your account and card transactions. If you notice anything suspicious, send a fraud report via your personal area on bbva.de, via the BBVA app, or call the BBVA hotline at +49 69 58 996 454.

BBVA will block your card if a security breach is detected. This is done to prevent fraudulent transactions. You may not notice any unusual activity, but we know that your card details have been compromised and have blocked your card for your security.

We will automatically send you a new card via the address you provided.

If you urgently need the card, you can contact BBVA via your online banking at bbva.de, the BBVA app, or the BBVA hotline at +49 69 58 996 454.

At BBVA, we temporarily block your card if we detect unusual behavior and suspect that your login credentials have fallen into the hands of third parties. To ensure the security of your account, we restrict all card transactions in such cases by blocking online and store purchases.

In order to securely reactivate your card, you can contact BBVA via your online banking at bbva.de, the BBVA app, or the BBVA hotline at +49 69 58 996 454.

If we detect suspicious online transactions, we will temporarily block your ability to make online purchases for security reasons. You can continue to use your card in stores.

If the suspicious transaction was not made by you, the card will be permanently blocked and a new card will be sent to the address you provided to us.

However, if there is no risk because you carried out the transaction yourself, the card will be reactivated.

In order to securely reactivate your card, you can contact BBVA via your online banking at bbva.de, the BBVA app, or the BBVA hotline at +49 69 58 996 454.

We have detected an access attempt from an unusual location. For security reasons, we will inform you about the access attempt and ask you to tell us whether you have accessed your account yourself or whether someone else is trying to gain access.

If you have not logged in, please change your online banking password immediately in order to protect your account. As soon as you create a new password, the old one will become invalid.

You can change your password via one of these options:

• Change your password by clicking on this link.
• Call the BBVA hotline at +49 69 58 996 454.

To ensure that all of your transactions are correct, please review the most recent ones made via your account and cards. Should you notice a suspicious transaction, please report the suspected fraud via your online banking at bbva.de, the BBVA app, or the BBVA hotline at +49 69 58 996 454.

Finally, we recommend that you check whether your personal data and contact details are correct.