Shop online securely

Protecting yourself from fraud is easy – if you know how

  • Stay vigilant in the event of unannounced or suspicious calls.
  • Only use our official telephone numbers.
  • Use a secure, unique access password – and change it regularly.

Protect yourself from online fraud – we'll show you how!

Here you can learn how to recognize phishing, smishing, etc. and protect yourself with clear, practical tips.

Protect yourself from online fraud by knowing what BBVA will never do

BBVA will never: 

  • Send a link via SMS.
  • Call without warning: You will always receive a notification via the BBVA App in the “My Messages” section.
  • Ask for your complete password, an SMS code or the PIN for your bank card.

Remember: If you receive a call without having first received a notification in “My Messages,” we ask that you not continue the conversation.

When you call BBVA:

  • We never ask your for your full password. For identification purposes, only two random characters from your password will be requested. Don’t worry – this information will be deleted immediately after the conversation.
  • You only need the SMS code if you contact us from a different phone number than the one you provided when you opened your account.

 

This is how you make your account even more secure

Security starts with you – and with a few simple measures you can reliably protect your access:
  • Choose a strong password: 8–16 characters, a combination of letters and numbers.
  • Keep your password secret: Don't share it with anyone – not even BBVA.
  • Activate the biometric recognition: Use face recognition or a fingerprint to log in quickly and securely.