Chat in the App and your online banking
Simply write to us in the chat – directly in the BBVA App or via your online banking on your desktop.
BBVA Customer Service
Your digital bank with real people
100% digital banking – with personal support whenever you need it. Our Customer Service team is happy to help you around the clock, whether it is via app, chat, or phone.
Personal support whenever you need it
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My Messages
Use your private mailbox to contact our Customer Service directly. Your emails will remain saved, so you can always access them. -
24/7 telephone support
Our German-speaking customer service team is there for you at any time, any day of the week. In English you can reach us daily from 7:00 a.m. to 9:00 p.m. Click-to-call is also available directly via the App.
By your side from the beginning
Real people who are there for you 24/7
Open your free current account online in just a few minutes and, if you wish, use the automatic account switch service.
24/7 telephone customer service
Our German-speaking customer support is available 24/7, and our English-speaking phone lines are staffed daily from 7 a.m. to 9 p.m.
The BBVA app: Intuitive, accessible, and secure
Manage your finances conveniently and easily, directly via your online banking or on the BBVA app.
Your safety first
Enhanced security features with biometric access, a dynamic CVV and a card without a printed number.
DigitalBank: a bank, but secure!
- 169 years of experience, with more than 82 million customers in 25+ countries.
- Innovative security: state-of-the-art technology that protects you and your money.
- European Bank: Spanish deposit protection up to €100,000 per customer
- Winner of multiple awards, such as those given by Euro and Handelsblatt for our current account and our app.
Open your free current account in just a few minutes!
Legal notice
*This offer requires that a BBVA current account be opened for the first time on September 15, 2026 or later and is valid for the first 6 months after the account is opened. The gross interest rate is 3.75% p.a. for balances up to €200,000, with no minimum amount. For balances above €200,000 and up to €500,000, the gross interest rate is 2.5% p.a.; Balances exceeding €500,000 do not accrue interest. Interest is calculated daily based on your account balance at the end of each day and is credited monthly.
interest after the first 6 months: After the promotional period has ended, a variable gross interest rate will apply to balances up to €500,000. Currently, this is 2.5% p.a. without further requirements or 3% p.a. for monthly payroll or pension payments to the BBVA current account or for monthly payments with your BBVA debit card and/or BBVA credit card totaling over €1,500.
Balances exceeding €500,000 do not accrue interest. Interest rates are reviewed quarterly and may be adjusted. Regardless, the interest rate is always at least 25% of the ECB's applicable interest rate for its deposit facility.
Only transfers marked accordingly are regarded as payroll or pension payments; Transfers from one's own account and transfers from private individuals are not taken into account.
The following are excluded: fee-related BBVA card payments to the credit of financial companies and banks, cryptocurrencies, gambling and betting, payments to debt collection agencies, and cash withdrawals.
**The BBVA cashback offer requires that a BBVA current account be opened and is valid for the first 6 months after making the first card payment. To receive cashback, you must make your first payment with the BBVA debit card within 90 days of opening your account.
With the BBVA debit card you receive 3.75% cashback on online and offline purchases totaling up to €400 in purchase value. This means that up to €90 cashback can be credited within 6 months. The maximum cashback payment is €15.00 per month.
No cashback is awarded for payments related to financial services and banks, cryptocurrencies, gambling and betting, debt collection services and cash withdrawals.
More information at bbva.de.